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Irvine Lighting
Shipping Policy
| We currently offer three shipping options within the United States: |
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Contiguous U.S. |
Alaska & Hawaii |
| Standard: |
3-8 business days |
5-10 business days |
| 2nd-Day Air: |
2-3 business days |
4-5 business days |
| Next Day Air: |
1-2 business days |
3-4 business days |
The cost for shipping is based upon the items ordered and will vary from order to order. All orders over $2,500 will be shipped free of charge*. As some products do not ship well via UPS, to insure quality and dependable service, your product may be shipped via surface transportation.
Our goal is to process all orders within 24 hours of receipt. However, please allow 1-2 days to process your order prior to shipping. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM PST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days.
The Irvine Lighting Co., reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.
Shipping Details
Standard Ground Delivery:Most orders arrive in 3-8 business days.
2nd-Day Air: Most orders arrive in 2-3 business days.
Next Day Air: Most orders next day.
Please allow 1-2 days to process your order prior to shipping. Delivery times listed above apply only to orders shipped to continental U.S. addresses. Hawaii and Alaska please allow 1-2 additional days.
Please note that if your order is placed for delivery to Alaska, Hawaii, Canada or other territories, you will incur additional charges. If the shipping is not calculated at time of checkout, we will advise you via email of the final cost of your order for approval before we ship your purchase. Please call 888-341-1902 for further information.
Shipments are delivered by package carriers such as UPS (United Parcel Service), or Yellow Freight
You may also FAX us your order to 714-541-1947. Delivery charges are based upon the items ordered and will vary from order to order. We will respond as quickly as possible to confirm delivery charges to your destination. Please be sure to include specifics of the items ordered and include your phone and fax numbers and your email address so that we can contact you.
Multiple Delivery Addresses
If you need to send items to multiple addresses, please place separate orders for each address. Multiple destination functionality will be added in the future.
Large Orders
For orders containing large quantities of merchandise shipping to a single address, please email us at sales@irvinelighting.com, or call us at 888-341-1902 during regular business hours (Monday through Friday 8:00AM - 5:00PM PST, excluding holidays).
Overdue Delivery
Products in our warehouse generally ship within 1-2 days of placing the order; however, on occasion, the item may temporarily be out of stock. If you have not received your order in the time expected, please contact one of our customer support representatives at 888-341-1902 during regular business hours (Monday through Friday 8:00AM - 5:00PM PST, excluding holidays).
Order Cancellations
Unshipped items can be cancelled as long as the item was not manufactured specifically for you. Some items, while they can be cancelled, involve a manufacturer's cancellation fee, for which the customer is liable.
Sales Tax
In accordance with applicable state and local laws, we are required to charge sales tax in localities where The Irvine Lighting Co. has operations. The Irvine Lighting Co. does not benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction. As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction. The appropriate sales tax amount will be displayed on the check out section of the site.
Be advised that, because The Irvine Lighting Co. shipping and handling charge is a combined charge, this charge is subject to sales tax in many of the states where a separately stated shipping charge might normally be nontaxable.
Need Additional Help?
Send us an email at sales@irvinelighting.com, or call us at 888-341-1902 during regular business hours (Monday through Friday 8:00AM - 5:00PM PST, excluding holidays)..
Questions or Suggestions
You may submit questions or suggestions using the online email link to sales@irvinelighting.com.
* Orders that are shipped free will be shipped with a best-cost consideration. If special shipping needs are desired, the difference between best-cost and the special requirement will be charged.
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